Your Planning Grid - ASTD Audio

Participants and roles in the development and implementation of the courses and metrics.

Jeanne O'Connor-Green: Shell Training Project Manager (former)
Bob DeGroot: Sales Training International (course author) 800-551-7355
Jim Bauer: Shell Trainer - Opens the ASTD Presentation (former) 714-526-9010
Becky Payne: President, ROI Evaluation Services (former)

Hear the presentation made to the ASTD International Conference about how the first six courses (plus Team Building) were customized for Shell and the results they achieved - including a financial return of five times the investment.
Part One Part Two

The results of the program were written in the following linked report by Rebecca Payne.

Improving Customer Service Skills
by Rebecca Payne