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Create a Legacy of Legendary Customer Service!

The online customer service training courses include both the basic and advanced skills necessary to create a culture and legacy of legendary customer service.

These courses are uniquely designed to serve multiple customer service positions including call center staff, inside and outside sales, engineering, hospitality, transportation customer service staff, and all others where both internal and external customer service is a cost-effective and valued priority.

The cold hard fact is that most small to mid-sized companies do not train their most important front-line customer interfacing staff in the "soft-skills" they need to participate in creating and supporting a customer service oriented environment. Just call a half-dozen companies and listen to how they answer their business telephones, don't listen to the point you know you're going to have problems, and when you're upset for whatever reason, notice how they focus on problem-solving rather than you. Perhaps they're afraid of your feelings? And that's why you're still upset, even when they fix the problem. So much for wanting to do business again with them.

Nice people who don't have the basic skills tend to burn-out, experience high levels of stress and eventually turnover.

That's why customers who would rather do business with some else are the rule and not the exception. This is an incredible opportunity to strengthen customer loyalty and gain a significant competitive advantage with customer service skills based training. These are really inexpensive courses

Customer Service Skills Courses (course descriptions):

  • Telephone Etiquette - Make the caller feel glad they called.
  • Trust & Rapport Building - Rapidly strengthen relationships in a business setting.
  • Active Listening Skills - Prevent costly errors and earn the right to be heard.
  • Problem Solving - Systematically solve problems without creating others.
  • Defusing Anger - Defuse anger quickly in three easy to remember steps.
  • Stress Control - Minimize the impact of stressors in the work setting.
  • Managing Customer Expectations - Create and change expectations without evoking anger.
  • Business Email Etiquette - Know the differences between business and personal email etiquette.
  • Goal Setting - Prioritize, achieve more, and keep your own morale high.
  • Creating Customer Loyalty - Review and analyze your skills based customer interactions. Use an easy process to create customer loyalty attitudes.

Our courses provide:

  • Observable & measurable skills - view client quotes
  • Tests at the end of each course demonstrate knowledge gained
  • Skills observation Job Aids demonstrate transfer of knowledge and skill back on the job
  • Courses are interactive, engaging, and easy to navigate
  • Managers, supervisors, trainers, coaches, and other leaders have access to free support tools, worksheets, job aids, slides, and other materials at no additional cost. Contact Sales Training International for more information (Info@SalesHelp.com). Job aids available on our parent website: https://saleshelp.com/free-resources-css.html See bottom of "course descriptions" page for qualifying information.

All of our online learning courses are now hosted by OpenSesame.com where you can preview and buy the full curriculum, the individual courses, or create and purchase your own bundles. Unlimited Lifetime Licences that enable you to host the courses in your LMS on your server are also available from Sales Training International (Info@SalesHelp.com).

  • BUY Online: New clients select the BUY Online button above to preview and purchase the courses from OpenSesame.com. You will then login on OpenSesame.com to take the courses.
  • REGISTER using a Group Number: Current clients using a previously purchased group number select this button to register.
  • STUDENT Login: After registering on this site, select the "Student Login" button to sign in.
Career Advancement Through Skill Development

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