|Create a Legacy of Legendary Customer Service!|
The online customer service training courses include both the basic and advanced skills necessary to create a culture and legacy of legendary customer service.
These courses are uniquely designed to serve multiple customer service positions including call center staff, inside and outside sales, engineering, hospitality, transportation customer service staff, and all others where both internal and external customer service is a cost-effective and valued priority.
The cold hard fact is that most small to mid-sized companies do not train their most important front-line customer interfacing staff in the "soft-skills" they need to participate in creating and supporting a customer service oriented environment. Just call a half-dozen companies and listen to how they answer their business telephones, don't listen to the point you know you're going to have problems, and when you're upset for whatever reason, notice how they focus on problem-solving rather than you. Perhaps they're afraid of your feelings? And that's why you're still upset, even when they fix the problem. So much for wanting to do business again with them.
Nice people who don't have the basic skills tend to burn-out, experience high levels of stress and eventually turnover.
That's why customers who would rather do business with some else are the rule and not the exception. This is an incredible opportunity to strengthen customer loyalty and gain a significant competitive advantage with customer service skills based training. These are really inexpensive courses
Customer Service Skills Courses (course descriptions):
Our courses provide:
All of our online learning courses are now hosted by OpenSesame.com where you can preview and buy the full curriculum, the individual courses, or create and purchase your own bundles. Unlimited Lifetime Licences that enable you to host the courses in your LMS on your server are also available from Sales Training International (Info@SalesHelp.com).
|Career Advancement Through Skill Development|