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Skills SurveyCourse DescriptionsBooks
Career Advancement Through Skills Development

LegendaryCustomerService-ebookcoverThe online customer service training courses include both the basic and advanced skills necessary to create a culture and legacy of legendary customer service.

The knowledge, skills, and strategies developed in these courses came from professional association surveys, needs analysis, competency modeling, and rigorous field testing.

These courses are uniquely designed to serve multiple customer service positions including call center staff, inside and outside sales, engineering, hospitality, transportation customer service staff, technical support staff, and all others where both internal and external customer service is a cost-effective and valued priority.

Test before you invest: Take the FREE quick survey to help pinpoint the priority areas for skills development. Select the "Skills Survey" button above or this link.

Create a Legacy of Legendary Customer Service

Legendary Customer Service LogoCustomer Service Skills Books and Courses (individual purchase or cost saving bundles)

  1. Create Attitudes Instantly
  2. Telephone Etiquette
  3. Business Email Etiquette
  4. Trust & Rapport Building
  5. Active Listening Skills
  6. Problem Solving
  7. Defusing Anger
  8. Managing Customer Expectations
  9. Creating Customer Loyalty*
  10. Stress Control
  11. Goal Setting

The Creating Customer Loyalty course contains the "Create Attitudes" skill set.
The "Create Attitudes Instantly" is now a standalone ebook and also appears as the first chapter of "Leave a Legacy of Legendary Customer Service" book (paperback and ebook) which contains all 11 ebooks.

To help select the courses that are right for you and your team, invest just a couple of minutes taking the Customer Service Skills Survey. It's free and no login or opt-in is required. Select the "Skills Survey" button above or this link for more information and to access the survey.

Our customer service skills courses provide:

  • Observable & measurable skills - view client quotes
  • Tests at the end of each course demonstrate knowledge gained
  • Skills observation Job Aids demonstrate transfer of knowledge and skill back on the job
  • Courses are interactive, engaging, and easy to navigate
  • Managers, supervisors, trainers, coaches, and other leaders have access to support tools, worksheets, job aids, slides, and other materials at no additional cost. Contact us for qualifying details. info@saleshelp.com
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