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Online Customer Service Training
Career Advancement Through Skill Development

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Individual Tuition is only $150.00
Tuition provides 12 months of unlimited access 24/7/365 to ALL courses and resources in this site

Mission Critical customer care skill sets.

  1. Telephone Etiquette - Make the caller feel glad they called
  2. Trust & Rapport Building - Rapidly strengthen relationships in a business setting
  3. Active Listening Skills - Prevent errors and earn the right to be heard
  4. Problem Solving - Systematically solve problems without creating others
  5. Defusing Anger - Defuse anger quickly so you can begin the problem-solving process
  6. Stress Control - Minimize the impact of stressors in the work setting
  7. Managing Customer Expectations - Create and change expectations without evoking anger
  8. Business E-mail Etiquette - Know the differences between business and personal email etiquette
  9. Goal Setting - Prioritize, achieve more, and keep your own morale high
  10. Creating Customer Loyalty - Analyze your customer interactions and develop actions for improvement

See full course descriptions by selecting this link or by selecting the "Course Description" button above.

Create a Legacy of Legendary Customer Service!

  • Earn the "Customer Service Specialist" view certificate
  • Observable & measurable skills - view client quotes
  • 24 / 7 / 365 unlimited access to all courses and resources
  • Tests at the end of each module demonstrate knowledge gained
  • Test results are e-mailed to the participant and two other addressed entered
  • Transcripts are available during the term of membership for registered supervisors
  • Skills observation Job Aids demonstrate transfer of knowledge and skill back on the job
  • Courses are interactive, engaging and easy to navigate
    • Avatars - photo animations with text-to-speech voices
    • Smart Schools
    • Different question styles (drag and drop, fill in the blank, etc.)
    • Practice sessions
  • Free Coaching materials* for trainers and supervisors

* To qualify to access the free coaching materials, you must complete the courses with a passing score. The students you coach must also be registered to take the courses.

Learn Customer Service Online

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