The online customer service skills courses are completely updated and can be purchased in a bundle or individually. These courses are uniquely designed to serve multiple industries including call centers, hospitality, airline, resort, marinas, and others where both internal and external customer service is a cost-effective and valued priority.
All of our online learning courses are now hosted by OpenSesame.com where you can preview and buy the full curriculum, the individual courses, or create and purchase your own bundles.
- BUY Online: New clients select the BUY Online
button above to preview and purchase the courses from OpenSesame.com. You will then login on OpenSesame.com to take the courses.
- REGISTER using a Group Number: Current clients using a previously purchased group number select this button to register.
- STUDENT Login: After registering on this site,
select the "Student Login" button to sign in.
10 Mission Critical Customer Service Skills Courses:
- Telephone Etiquette - Make the caller feel glad they called.
- Trust & Rapport Building - Rapidly strengthen relationships in a business setting.
- Active Listening Skills - Prevent errors and earn the right to be heard.
- Problem Solving - Systematically solve problems without creating others.
- Defusing Anger - Defuse anger quickly so you can begin the problem-solving process.
- Stress Control - Minimize the impact of stressors in the work setting.
- Managing Customer Expectations - Create and change expectations without evoking anger.
- Business Email Etiquette - Know the differences between business and personal email etiquette.
- Goal Setting - Prioritize, achieve more, and keep your own morale high.
- Creating Customer Loyalty - Analyze your customer interactions and develop actions for improvement.
Our courses provide:
- Observable & measurable skills - view client quotes
- Tests at the end of each module demonstrate knowledge gained
- Skills observation Job Aids demonstrate transfer of knowledge and skill back on the job
- Courses are interactive, engaging and easy to navigate